To make an exchange or get a refund, you must always begin by emailing info@tuvestido.es so the exchange/refund is fully authorized. The returned garments must be in perfect condition, with its label/tag attached, otherwise, Bettina Boutique reserves the right to decline the exchange or refund. The easiest way to exchange or return an item is to email info@tuvestido.es for authorization and we will ask the delivery company, MRV, to pick the item up at no extra cost to you in Spain mainland and Portugal mainland, if the return is outside this geographical area the order will have to be returned at your own expense. Finally, we refund your credit card when the garment reaches our premises.
